What distinguishes the best solutions?
The market offers a wide range of solutions and providers. So the question is, what makes the best ones stand out? Also, what makes Millum one of the best in the industry?
Millum has been around for over 15 years and has extensive experience in procurement and billing systems – but we also have a characteristic that makes us unique and puts the customer in the driving seat. We have extensive, specific knowledge of the food service industry, which means we know what our clients need, whether they’re purchasers or suppliers. Millum is a neutral party that is completely impartial, and only brokers information between purchasers and vendors.
Millum exists to be a link between buyers and sellers. We aim to make trading simpler. With us by your side, you and your personnel can do what you’re best at: running your hotel, restaurant or canteen well and profitably. CEO at MillumBjørn Anskau
Aiming for the best
In recent years, Millum has been working with KPMG to map out what the best companies do, and what improvements we can make in our own systems. For example we have looked at Basware, Ariba, Coupa and SciQuest to see what distinguishes them, and what the drivers for good procurement are.
We discovered that the most important driver for creating an optimised solution, is that it has to meet needs beyond those of just the purchasing manager. The key to success is to ensure the users are on board. The solution must be easy to understand, and easy to get started with. You should be able to do the same job whether you’re at work or at home. And finally, success depends on whether the user actually uses it or not.
We are continuously working to develop our products to users’ wishes and requirements. The whole sphere of procurement has developed rapidly in recent years, and our developers work every day to improve our solution. We’re soon launching our new e-procurement portal, which we’ve developed alongside selected key customers and business partners. We aim to develop continuously, so that we can make the services we offer the very best on the market.
What distinguishes the best systems
So what distinguishes the best systems? KPMG’s research revealed the following three key areas.
Everyone can use and manage the system:
- Innovative supplier approach
- Easy to work with a broad group of suppliers, of all sizes
Uniform platform:
- Outstanding configuration
- Flexibility that enables ongoing adaptability over time
KPI-led success:
- Matrix-focused collaboration
- Ongoing KPI management, implementation is only the foundation
